Return and Refund Policy

Welcome to ShiLai™ Glass (“we,” “us,” or “our”). As the world’s largest high-end custom spirit bottle manufacturer, we are committed to providing exceptional custom spirit bottles, expert liquor bottle design, and reliable OEM glass bottle manufacturing services. Please read these Terms and Conditions carefully before using our website https://customspiritbottles.com or placing an order.

1. Acceptance of Terms

By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our site or services.

2. Products and Services

ShiLai™ Glass specializes in designing and manufacturing high-quality glass bottles for spirits such as whiskey, tequila, and vodka packaging. We provide custom design, prototyping, and full-scale OEM production with competitive pricing and on-time delivery.

3. Orders and Payment

All orders are subject to acceptance and availability. By placing an order, you represent that you have the legal authority to purchase our products. Payment terms, pricing, and delivery schedules will be clearly outlined in individual contracts or quotations.

4. Custom Design and Proofing

Custom designs, samples, and prototypes are created according to client specifications. Customers must approve all proofs before production. ShiLai™ Glass is not responsible for errors or defects resulting from customer-approved designs.

5. Shipping and Delivery

We strive to deliver all orders on time and in excellent condition. Shipping costs, timelines, and responsibilities will be specified per order. Delays caused by unforeseen circumstances will be communicated promptly.

6. Returns and Refunds

Due to the customized nature of our products, returns and refunds are limited. Please refer to our separate Return and Refund Policy for detailed terms.

7. Intellectual Property

All intellectual property rights related to product designs, trademarks, and content on this website belong to ShiLai™ Glass or its licensors. Unauthorized use is prohibited.

8. Limitation of Liability

ShiLai™ Glass is not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our liability is limited to the price paid for the specific product or service.

9. Governing Law

These Terms and Conditions are governed by the laws of the People’s Republic of China. Any disputes will be resolved through amicable negotiation or in the courts of Hangzhou, Zhejiang.

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with the date of revision.

Contact Us
If you have questions about these Terms and Conditions or our services, please contact:
ShiLai™ Glass
Email: sale@customspiritbottles.com
Phone: +86 137 5099 9729
Address: Swatch Hangzhou Wulin Intime Building A, 530, YanAn Road, Hangzhou Shi, Zhejiang 310003, China

ShiLai™ Glass is dedicated to helping liquor factories and bottle designers worldwide achieve their packaging goals with superior quality, competitive pricing, and reliable service. Thank you for choosing us as your trusted OEM glass bottle manufacturer and liquor bottle design partner.Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.